FAQ
🔐 Is Shopful USA a safe and legit store?
🛍️ What if I receive a damaged or defective product?
💰 Do you offer refunds?
🔐 Is Shopful USA a safe and legit store?
🔐 Is Shopful USA a safe and legit store?
Absolutely. We use secure checkout with SSL encryption 🔒, accept trusted payment methods like PayPal, Apple Pay, Visa, and MasterCard, and have served thousands of happy customers across the U.S.
📦 Where do you ship from?
We ship directly from our U.S. warehouse or vetted global suppliers depending on the product.
You'll always receive tracking information as soon as your order ships.
🚚 How long does shipping take?
📍 USA orders: 2–7 business days
✈️ Tracking is provided on all orders. Delays may happen during high-demand periods, but we’re always here to help if there’s a problem.
🛍️ What if I receive a damaged or defective product?
💳 What payment methods do you accept?
We accept all major credit/debit cards 💳, PayPal, Apple Pay, and Google Pay.
Your payment is secure and encrypted.
🔄 Can I cancel or change my order?
Yes — within the first 6 hours of placing it.
After that, we start processing fast to ship it to you ASAP.
💰 Do you offer refunds?
💰 Do you offer refunds?
Yes! We have a 30-day money-back guarantee on all products.
If you’re not happy, we’ll make it right.
🕵️♂️ I didn’t get a confirmation email — what should I do?
Check your spam or promotions folder. If it’s not there, email us at support@shopfulusa.com and we’ll help right away.
🤝 Still need help?
We’re always here.
📧 support@shopfulusa.com
📱 (786) 918-3304
We respond within 24 hours, Monday to Friday.